Cancellation & Refund Policy
Detailed guidelines regarding booking cancellations, itinerary changes, and refunds at Elite24.
1. Free Cancellation Period & Conditions
Guests can cancel free of charge if requested at least 48 hours prior to standard check-in time (14:00 on arrival date), excluding non-refundable promotional rates.
2. Cancellation Fee Schedule
- More than 48 hours prior: 100% free cancellation and full deposit refund.
- Between 24 – 48 hours: Charged 50% of the first night stay value.
- Within 24 hours or No-Show: Charged 100% of first night or full stay depending on booked rate type.
3. Refund Process & Timelines
Once approved, refunds will be credited back to your original payment method:
- Domestic Bank Transfer: 1 – 3 business days.
- International Credit/Debit Cards: 7 – 14 business days depending on the card issuer.
4. Force Majeure Exceptions
In cases of natural disasters, severe weather, flight cancellations (with airline proof), or official travel restrictions, Elite24 offers flexible date rescheduling or full refund support.
5. How to Request Cancellation or Rescheduling
Please contact our 24/7 hotline or email our reservation team with your Booking ID for prompt assistance.
